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Simply put, the CRM process is the step-by-step method of driving customers from finding your business to becoming loyal patrons. The process involves distinct steps with varying purposes. If you think in broad terms, each step of the process can involve a whole team inside a business. Rarely will you find companies that have individuals working from the start to finish of the process, and rightfully so.
Simply put, the CRM process is the step-by-step method of driving customers from finding your business to becoming loyal patrons. The process involves distinct steps with varying purposes. If you think in broad terms, each step of the process can involve a whole team inside a business. Rarely will you find companies that have individuals working from the start to finish of the process, and rightfully so.