* Technical Program Manager experienced in building omni-channel customer servicing solutions using vendor management, business analytics, and translating technical topics into value driven customer-facing features. * Analytical and creative problem solver, with a successful track record handling multiple programs, priorities and deadlines in a fast-paced environment. * Deep knowledge and experience in crafting processes and procedures with comprehensive customer journeys in mind. * Ability to unify global teams with varied strengths and utilize outstanding influencing skills while collaboratively seeking results. * Outstanding communication and presentation skills, to all levels of an organization with strong comfort with senior-level/executive audience.