Lauren Clevenger

Hi, I’m Lauren and I am passionate about building communities and lasting customer relationships. I ...  
Read more
Positions

Senior Manager, Community & Developer Relations

  • BigCommerce
  • Aug 2015 - Present

Senior Manager, Community & Developer Relations

  • BigCommerce
  • Aug 2015 - Present
View more
View less

Lauren's Collections

2021

Oct 13, 2021
Oct 13, 2021
Spoke at a conference
Oct 07, 2021
Oct 07, 2021
Published a blog post
Authored and published a blog post on Commsor's Blog

5 Principles of Community Engagement

https://www.commsor.com/post/5-principles-of-community-engagement
Oct 06, 2021
Oct 06, 2021
Hosted an AMA
Hosted an AMA in the Community Club Slack

I answered questions and shared my experiences on: 
  • Strategies for dealing with online community "dumpster fires" 
  • Predicitions for the community industry over the next 5 years
  • Tips for becoming a "recovering perfectionist"
  • How to develop better judgement for handling sensitive community situations
  • Important skills for early community professionals
  • Relationship building tactics for communities 
  • How do describe your community job to your family and friends
  • How to gain a deeper understanding of your community members
Sep 01, 2021
Sep 01, 2021
Published a blog post
Published a blog post on Building Employee-level KPIs for Your Community Team
https://laurenclevenger.medium.com/building-employee-level-kpis-for-your-community-team-4b676cc6232f
Sep 01, 2021
Sep 01, 2021
Spoke at CMX Summit Rise
Spoke at CMX Summit Rise 2021
September 1, 2021 4:30 PM — 4:55 PM 
Better Living Through KPIs: How to Manage Your Community Team 201 💼 - As Community leaders, we think about metrics all the time. We're always seeking the best practices to measure success, monitor the health of our Communities, and prove ROI and business value. However, there's one measurement that is often not part of the conversation — employee-level metrics. In this talk, Lauren will share the work she's done as a people manager to establish employee-level KPIs and connect the dots from our high-level business goals down to the individual activities and contributions that move the needle. She'll also share her recommendations and actionable tips for creating your own individual level KPIs, no matter what programs and goals your team has.

Session Recording: https://youtu.be/kR-aXQVQo4Q
Loading...
Get your own page like this