Feb 2023 - Present
Mathew Cropper
- @mathewcropper
- Dublin, Ireland
- He/him
Resume
View allJul 2021 - Dec 2022
Group Product Manager, Intercom
Oct 2020 - Jul 2021
Principal Product Manager, Intercom
May 2019 - Sep 2020
Senior Product Manager, Intercom
Portfolio
The wonderful folks at mmhmm asked me to share a little about how I use their product. In this case study I talk about going 100% remote, spicing up All Hands meetings, how video massively levelled...
We just opened a beta to suggest articles in Intercom's Messenger. Early results are showing a really big impact.. we can't wait for more folks to try it out and share their feedback.
In November I onboarded four Product Managers π€― They're all going to be working on Intercom's Messenger product, for both web and mobile apps. I'm over the moon. They're a bunch of really talented ...
Millions of people see Intercom's Messenger on websites and in mobile apps every day. I'm on the lookout for 3 Product Managers to join me in thinking about what the next generation of business mes...
π¬ Things I said
Demoing Intercom's Next Gen Messenger
In this episode of the Inside Intercom podcast, I chatted with John Cutler about what it means to be a product evangelist and how product management can be a force of change within an organization.
I gave a talk at Product School about how even with a little time each week, it's possible to build an effective strategy. You just need patience and the right focus. Check out my talk, Product Str...
I chatted on the Inside Intercom podcast about how customer feedback informs how we work and what we ship.
βοΈ Things I wrote
In this blog post I shared some thoughts on mentorship, the roles we each play, and how we can find opportunities for growth. https://www.intercom.com/blog/mentorship-opportunities/
In "Say thanks. Connect the dots." I wrote about why it's important to not just say thanks to people, but also help them see the impact of their work.
I wrote "Overcoming imposter syndrome β tips for dealing with self-doubt" on the Inside Intercom blog.
π’ Things we shipped
View All
Messenger-first ticketing
Intercom's next gen Messenger
Make your push notifications more engaging with embedded images πππ https://www.intercom.com/changes/en/add-images-to-mobile-push-messages
Increase your articlesβ visibility and help customers self-serve with Article Suggestions on the Home Screen. Article Suggestions can help boost your articles view rate by up to 135% π€―