Conducted Product Usability Research

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Content editor, 10Pie
May 13, 2022

Beginner's Guide To Internet of Things (IoT)


What is the Internet of Things (IoT)?


The Internet of Things (IoT) refers to the network of physical devices, vehicles, home appliances and other items embedded with electronics, software, sensors, and connectivity that enables these objects to collect and exchange data.

The IoT allows objects to be controlled remotely across existing network infrastructure, creating opportunities for more direct integration between the physical world and computer-based systems, and resulting in improved efficiency and accuracy. A key enabler of the IoT is the increasing availability of low cost computing power, storage and networking components.


This has allowed for the development of small, low-power devices that can be easily connected to a network wirelessly. In addition, advances in communication technologies such as Bluetooth Low Energy (BLE) and 5G have made it possible to transmit data over long distances with very little power consumption.


The IoT is already having a transformative impact on many industries including healthcare, transportation, manufacturing and agriculture. For example, hospitals are using IoT devices to monitor patients remotely; farmers are using sensors to track soil moisture levels; factories are using connected machines to improve production efficiency; and cities are using smart streetlights to reduce energy consumption.

Application Of The Internet Of Things

1. Smart office and home


Smart home applications utilizing intelligent sensors are becoming increasingly popular. Any smart device may be set up, connected to the internet, and controlled using a simple smartphone app.


2. Traffic management


Analyzing traffic over time provides insight into potential trends and patterns during peak hours. It will assist travelers in learning about alternate routes to avoid traffic and delays.

3. Wearable


Wearable technology can be utilized for more than these purposes, thanks to the Internet of Things. Major innovative wearable device makers are working on specific operating systems and applications for these devices.

4. Self-driving cars


With artificial intelligence and intelligent sensor technology in the Internet of Things, autonomous driving has progressed. The first generation of autonomous vehicles (partial automation) will aid drivers with driving safely, avoiding collisions, and warning about road and vehicle conditions.

5. Smart irrigation - smart farming


Smart irrigation is an Internet of Things-based technology for optimal water use in agriculture. Smart sensors are embedded in the soil and continuously monitor and transmit data on soil conditions to a control center.

6. Web applications


 IoT can be used in developing web applications to provide data that can be used to improve the user experience. For example, data from weather sensors can be used to provide real-time information about conditions at a given location, which can be useful for things like choosing the best time to go for a walk or planning a trip.


IoT devices can also be used to collect data about how people use web applications. This information can be used to improve the design of the application and make it more user-friendly.

For example, if it is found that people are using a particular feature more often than expected, the design of that feature can be improved.
Finally
, IoT devices can be used to monitor the performance of web applications and identify potential problems. This information can help developers locate and fix issues with their code so that users have a better experience with the application overall. 

7. Blockchain applications


 IoT devices can generate a vast amount of data that can be used to track and verify activity in blockchain applications. For example, sensors on shipping containers can be used to track the location and condition of the contents throughout the supply chain. 

This data can then be used to verify the authenticity of the goods when they reach their destination. 
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Senior Product Manager, Gatsby
Jan 11, 2022
[In-progress draft]
Product Strategy: Custom Objects in Zendesk

users:
honestly, nearly the entire Zendesk ecosystem --
  • Zendesk admins
  • Zendesk agents
  • Zendesk users who write articles
  • Zendesk users who communicate internally through ticket conversations
  • End-users: Zendesk customers' customers who have problems they need help solving 
the problem(s)
no one business is the same:
every one of Zendesk customers have unique, distinct business operations - their customers are all writing tickets for different problems, and their agents are performing different tasks using external tools to solve those problems.
a one-size-fits-all customer support tool can only go so far: agents shouldn't need to sift through 10s or 100s of ticket conversations to gather context on a customer problem. their admins shouldn't need to create custom fields multiple times to display the same relevant information on Tickets, Users, and Organizations. 
additionally
MVP-UH-OH: Zendesk's first version of custom objects was built with very little UI consideration - there are a few minimal admin screens to first get custom data setup, but none for bulk record upload -- users must know how to use APIs (aka know how to code) to get their custom data inside Zendesk.
What's worse: There is absolutely ZERO native UI for Zendesk agents to view and use Custom Objects in their Support interfaces. Even if a customer can code Custom Data into Zendesk, it's not usable unless they sign up for a few early-access beta apps. 

how might we allow Zendesk customers to hyper-customize their support tools based on their unique workflows, whether or not they know how to code?

goals: 
  • reinvent Custom Objects using custom fields as a foundation: modernize the custom field creation process to allow for further enhancements like templates, and custom validation
  • highlight Custom Objects natively in UI by surfacing their relationships to Users, Tickets, and Organizations - allow Agents to view and manipulate record-level values and relationships
  • ensure steady CRUD operations for custom data - allow for import/export/sync and make custom objects a first-class system object, able to be searched through, filtered and added to lists
lessons learned:
  • oh so many. I'll come back to write this part. 
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Graphic Designer , Self-employed
Feb 14, 2022
Here´s my last project of the UX design professional certificate from Google, even though i had a month to conclude it, i made it. This project was about a reponsive website and a dedicated mobile app for users to start learning about climate change impact.  After having research done, some insights were that some users are actually interested in this topic due to what we are living, but some sites or apps are for people who already know or are invested in it, so the product i created was for people who doesn´t know anything but want to start learning in an easy way to eventually contribute to the world. I still have to make some iterations and a couple of usability study but for now this is what i have.

 If you want to review the whole project, here´s the link to acces it.

https://www.behance.net/gallery/137411617/Case-Study-Climate-Change-Cross-Platform-Experience
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