Customer Discovery

Trial run of 'Everyone on Support' ends. A majority of the TOFU tribe felt this was a good experience. Newer team members learned more about our product, all team members felt more connected to the customers and partners. Moving forward we will continue with EoS for the next 4 months, then re-evalute.

Trial run of 'Everyone on Support' starts. Each member of the TOFU tribe will work alongside a CX agent for 2 hours a month.