Customer Experience

Created by Jonny Stephens, Manager - Customer & Growth at BearingPoint
122 People have this badge

What everyone's up to

Sep 16, 2021
Created Customer Journeys
Customer research
Researched healthcare
Created presentation
+ 2
Presented in-depth customer journeys for national health system client based on core target audience segmentation research & recommendations. Focus included multiple touchpoints, sentiments, goals, and implications. 
Associate Director of Strategic Planning, Barefoot
Got flowers from a customer
Thought I would get fired due to a disgruntled VIP… got flowers instead 😅 💐
Technical Project Manager, Warner Bros. Entertainment