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Rasel Siddiqe

Writing blogs for WPManageNinja by day, Writing Python code by night. Other than that I'll be engrossed in deep founded sci-fi or music.
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Articles and blogs

19 Highlights
What Rasel's working on

What Rasel's working on

2022
Jun 20, 2022
The only thing changing faster than business strategies are the customer expectations that drive them. In this cutthroat era, having a customer focused business strategy is a clear edge you can have over your competitors. 

This is a fact supported by numerous studies over the years. Take for instance the fact that 8-out-of-10 customers will take their business elsewhere after more than one bad service experience. That being said, it’s probably the best way to improve your business’s performance without investing heavily in resources. Mostly because customer focus is not much of a process but rather a culture.
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Jun 02, 2022

Resolving Customer Complaints: Guide with Examples


For most businesses, the sad truth is everyone is not going to like what you build. To be fair, that’s not the point of any business. Whether your product is good or bad you’ll get vastly different opinions. Hence, you have to expect and be prepared for negativity towards your products or your business in general. There can be more than one reason for this negativity. It could be from lackings in your product, customer service, or even support. Regardless, you have to invest in resolving customer complaints, if you want your business to thrive.
https://fluentsupport.com/resolving-customer-complaints/
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Jun 02, 2022

Customer Profiling: Why you need it


People come in all shapes and sizes. So how can all your customers be the same? They can’t. That’s why businesses have come up with the strategy of customer profiling. We know it sounds like something that you’d get done at the hands of your local law enforcement. That certainly is not the case. Customer profiling is the process of finding the individuals that have the best chance of using and appreciating your product. Most businesses tend to put in a lot of effort in creating this profile. It’s a sort of structured approach that helps you know the goals your customers have, which features help them achieve those goals, and what’s the best way to reach them
https://fluentsupport.com/customer-profiling/
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Jun 02, 2022

What is Email Piping and Why?


Customers can reach out to you in a variety of ways. Sometimes it’s for convenience and for others it’s just the way they know. Whichever the case, as a support agent it’s essential to keep all doors open. Email piping is one way you can make it easy for both customers and agents.  In this article, we’ll be looking at what email piping is, why you need it and how you can have email piping for your support team.  
https://fluentsupport.com/what-is-email-piping-and-why/
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Jun 02, 2022

9 Tips to Make a Website Customers Love


Websites have become a thing that you don’t even think about twice. It takes very little for the average joe to launch a website and make money out of it. However, launching a website that customers love is easier said than done. In this blog we’re going to look at tips for a website your customers will love and appreciate. But before we get into the details let’s check out what customers expect from a website in the first place.
https://fluentsupport.com/make-a-website-customers-love/
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Jun 02, 2022

5 Types of Customers and How to Handle them


No two customers are alike. That’s a fact. No matter what the business you always need to keep in mind the types of customers you are catering to. While customers may come to your business with similar or comparable needs they might have completely different motivations.
Knowing your customers is essential for any strategy. Your customers are the lifeblood of your business. Hence, it’s a good idea to invest in understanding them.
https://fluentsupport.com/types-of-customers/
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